Privacy Policy

1. Personal Data Collection
Personal information may be collected when users browse the website, create an account, place an order, or contact support. This can include contact details, order and transaction records, account data, communication history, and technical information such as IP address, browser type, and device data.

2. Use of Information
Collected information is used for:

  • Processing orders, payments, returns, and refunds.
  • Responding to customer inquiries and support requests.
  • Maintaining and monitoring website performance.
  • Complying with legal and regulatory obligations.
  • Identifying and preventing fraudulent or unauthorised activity.

3. Information Sharing
Data may be shared only when required with:

  • Service providers involved in website operation and maintenance.
  • Payment processors and fraud prevention services.
  • Shipping and logistics partners.
  • Public authorities or institutions, when legally required.

Personal data is not sold or rented. Where data is transferred internationally, appropriate safeguards are applied.

4. Payment Handling
Payments are processed through external providers using secure systems. Full payment card details are not stored on our servers.

5. Platform Infrastructure
The website operates on the Shopify platform, which processes certain data on our behalf in accordance with its security and data protection framework.

6. Cookies and Tracking Technologies
Cookies and similar technologies are used to support website functionality, analyze usage, and improve performance. Users can manage or disable cookies through browser settings.

7. Legal Grounds for Processing
Data is processed based on contractual necessity, legal obligations, legitimate interests, or user consent where applicable.

8. Data Storage Period
Personal information is retained only for as long as necessary to fulfil operational, legal, or contractual requirements. After this period, it is deleted or anonymized.

9. User Rights
Users may have the right to:

  • Access their personal data.
  • Correct or update inaccurate information.
  • Request the deletion of their data.
  • Limit or object to certain processing activities.
  • Receive a copy of their data in a portable format.
  • Withdraw consent where applicable.

10. Data Protection
Appropriate measures are applied to protect personal data from unauthorized access, loss, or misuse. However, no method of transmission or storage can be fully secure.

11. Policy Changes
This Privacy Policy may be updated from time to time. The most recent version will always be published on the website and will take effect upon posting.